Returns & Exchanges

At Modelones, we want you to be completely satisfied with your nail art journey, which is why we offer a 30-day return policy on all unused and unopened products. If your order doesn't meet your expectations, our dedicated support team is here to ensure a smooth and easy exchange or refund process.

1

Initiate Your Request

Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all seals are intact and including any promotional gifts that came with the purchase.

3

Ship It Back

Affix the provided shipping label to your parcel and drop it off at your nearest authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects and approves your returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing